Shipping policy

Shipment regulations

Delivery policy

Thank you for shopping at Pipejawood. Below is our shipping policy where you can find answers to questions about shipping times and prices.

INTRA-COUNTRY SHIPPING POLICY

Order processing time:

All orders are processed within 2 working days. Orders are not shipped or delivered on weekends or holidays.

If we receive a lot of orders, shipments may be delayed by a few days. Please allow extra days in transit for delivery. If there will be a significant delay in shipping your order, we will contact you by email.

Delivery prices and estimated delivery times:

The price of delivery within the EU FREE. Estimated delivery time in the EU is 5-12 working days. (Liquids can take up to 60 days)

• All orders paid online are delivered by Local Post. (Delivery time 6-12 working days from the delivery of the shipment at the post office)

Customs, duties and taxes

Pipejawood is not responsible for customs duties and taxes applicable to your order. Any fees incurred during or after shipping are the responsibility of the buyer (tariffs, taxes, etc.). The inscription "Tax included" or "Tax included" or "Including tax" located under the product titles refers exclusively to value added tax (VAT).

Damages

Pipejawood is not responsible for products damaged or lost during shipping. If your order is damaged, contact your local Postal Office to file a claim.

Before filing a claim, save all packaging and damaged goods.

INTERNATIONAL SHIPPING POLICY

Order processing time:

All orders are processed within 4 business days. Orders are not shipped or delivered on weekends or holidays.

If we receive a lot of orders, shipments may be delayed by a few days. Please allow extra days in transit for delivery. If there is a significant delay in shipping your order, we will contact you by email.

Delivery prices and estimated delivery times

Shipping costs for all orders are FREE. Estimated delivery time for international shipping is 5-12 business days.

Customs, duties and taxes

Pipejawood is not responsible for customs duties and taxes applicable to your order. Any fees incurred during or after shipping are the responsibility of the buyer (tariffs, taxes, etc.). The inscription "Tax included" or "Tax included" or "Including tax" located under the product titles refers exclusively to value added tax (VAT).

Pipejawood is not responsible for products damaged or lost during shipping. If your order is damaged, please contact General Logistics Systems to file a claim.

Before filing a claim, save all packaging and damaged goods.

REFUND POLICY

Our Returns and Refunds Policy provides detailed information on options and procedures for returning your order.